Our Guide to the Best Call Centre Headsets
February 14, 2023
If you’re like most people who work in a call centre and wear wired or wireless call centre headsets, you know how challenging it can be. Because let’s face it. It can be a noisy and overbearing environment, and sometimes high demands are put on you. Whether it’s the number of calls that you’re supposed to answer or the expected length of call times, they can all contribute to increased stress.
Which is why if you’re a call centre manager, your staff's challenges don’t make your job any easier. Staff retention is an ongoing problem. That means managers like yourself are using your valuable resources to train staff just to see them move on in less than 12 months. It’s a frustrating circle of events.
Thankfully, there’s a way of changing this. While there is no way to control the person on the other end of the call, there is a way to minimise staff's stress and anxiety due to interference, background noise, and comfort of the wired or wireless call centre headsets they’re wearing.
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Why is it important to have a good quality Call Centre Headset?
You can’t change some things about wearing call centre headsets.
- You’re going to be wearing your headsets for long periods.
- You’re going to be actively listening for hours at a time.
- You’re going to have to compete with background noise.
The quality of your headsets can vastly improve all three of the above mentioned facts. Because, whether you’re using wired or wireless call centre headsets, you can be sure that the best ones have critical built-in components like comfort, better sound quality and active noise cancelling. As a result, whoever is wearing them will have their distractions minimised, and they’ll be able to work more effectively and productively.
Here are three critical reasons why it’s essential to have a good quality call centre headset:
1. Comfort
We often overlook comfort as a benefit, but the benefits of comfort in call centre headsets are enormous. Clunky, heavy headsets that irritate are the last thing you need when you have to wear them for hours on end. There are options to buy lighter weight models, which put less pressure on the top of your head. Plus, wireless headsets give you the freedom to move around without being tethered to your desk which also adds to your comfort.
2. Sound quality
While most newer wired or wireless call centre headsets have good sound clarity for the user, choosing a headset isn’t just about having good audio. Your headset has to have features that help you or your employees stay focused and able to multitask. This is why the customer quality on the other end of the call is critical. If your mic doesn’t have built-in noise reduction or a mute button, it can be distracting for them, and this can be a vicious cycle of customer and call centre worker frustration.
3. Background noise
Have you ever tried to navigate through a fuzzy, cracking line to work out technical details? We have, and you know as well as we do, how frustrating that can be. Nobody wants to put up with that. And especially with the trend towards hybrid call centres and working from home, dealing with background noise at work is increasingly becoming an issue. A recent research report on background noise in call centres found that 84% of call centre operators said background noise at work negatively effected customer experience, productivity, and personal well-being.
If noise is a concern for you as well, then you may need to consider noise cancelling headsets. We’re sure you don’t enjoy talking over other people in the room with you either or fighting with static or interference. You want your client's enquiries resolved quicker, which will make the overall call experience much better for both of you.
The good news is that there are some fantastic wired and wireless headsets available right now that will make your call centre experience much better. Also, they can help you with staff retention and make for a better working environment all round if you’re a manager.
Here are some of the best call centre headsets on the market right now in 2024. Check out all the benefits. There’s bound to be one here that suits your specific situation.
Our Top Picks for the Best Call Centre Headsets to Buy in 2024
Below are our top picks for the best call centre headsets you can buy in 2024. These have all been personally tested by our headset wizards at Simply Headsets and get the 'staff pick' seal of approval. If you need the very best headset for your call centre and its employees, then this list of headsets has you covered.
- Jabra Engage 65
- EPOS Sennheiser Impact D10
- EPOS Sennheiser Impact SC 230
- Jabra Biz 2300
- Jabra Biz 1500
- Jabra Pro 930
1. Jabra Engage 65 Mono
20%
Off
RRP: $499
Now:
$401
inc GST
Save: $98
- WORKS WITH - Desk Phone + PC
- Mono Headband Style
- Built in busy light
- Easy Mute buttons
- Up to 13 Hour Talk Time
There are three different variants of the Jabra Engage 65. First, you’ll get quality sound from this unit, which we have come to expect from the Jabra brand. There’s also 13hrs of talk time and 52hrs of standby, which is incredible, so you’ll never run out of battery. Another great feature is the ability to conference up to three headsets into one base unit when you need to train staff or create a conference call. It also comes with a noise-cancelling mic, which will pick up the user's voice while ignoring background noise. There's a built-in 'busy button' that will let other people know that you're on a call, and easy-to-use mute buttons are built-in.
2. EPOS Sennheiser Impact D10
40%
Off
RRP: $385
Now:
$230
inc GST
Save: $155
- WORKS WITH - Desk Phone
- 2 wearing styles incl.
- Premium audio quality
- 12 hours talk time
- Up to 180m wireless range
There’s noise-cancelling microphone technology built into the EPOS Impact D10, and as far as talk time goes, you get 12 hrs here. Standby is at 100 hrs, and if you forget to dock it overnight, don’t stress. Use the super-fast charge option, and in 20 minutes, you can get your headset enough battery to see you until lunchtime. This model may not be as durable and flexible as others, but there are still a ton of benefits. They work with desk phones, have a couple of different wearing styles, and have a wireless range of 180 metres.
3. EPOS Sennheiser Impact SC 230
12%
Off
RRP: $125
Now:
$110
inc GST
Save: $15
- Premium sound quality
- Ball & socket joint for ultimate comfort & fit
- Acoustic leatherette ear cushion
- Noise cancelling microphone
- Nameplate - ideal for call centre
- Flexible microphone arm
These wired headsets won’t break the budget, and they are an excellent option for call centres. They offer a noise-cancelling microphone and a patented ActiveGard technology that protects your hearing from sudden loud noises which can cause acoustic shock. The audio quality is impressive. There's also a noise-cancelling microphone, a comfortable leatherette ear cushion, and a flexible microphone arm. The only disadvantage to these headsets is the same disadvantage prevalent with wired headsets – you’re tethered to a cable.
4. Jabra Biz 2300
23%
Off
RRP: $169
Now:
$130
inc GST
Save: $39
- Designed for contact centres
- Air shock mic - reduces breathing noise
- Wideband audio
- Noise cancelling microphone
- Flexible microphone arm rotates 360
You can use the Jabra Biz 2300 corded headset with a desk phone, smartphone, or computer. They're slightly heavier than other headsets on the market, but this doesn’t mean they are uncomfortable. The HD quality sound and a noise-cancelling mic include an air shock noise-cancelling microphone that eliminates heavy breathers! They're recommended and custom-built for call centres. Again, the only downside for these is that they're corded.
5. Jabra Biz 1500 Duo USB
20%
Off
RRP: $169
Now:
$136
inc GST
Save: $33
- Flexible microphone arm
- Noise cancelling microphone
- Wideband Audio
- Foam ear cushion
You’ll be able to wear these comfortable wired headsets all day. They’re also strong and durable and have a noise-cancelling microphone. They’re corded, so again, it could be frustrating having wires running on top of your desk or getting caught under the wheels of your desk chair and the cords double the weight of the headsets. Overall, these are a good choice for price and good sound clarity and offer HD audio and a noise cancelling mic.
6. Jabra Pro 930
17%
Off
RRP: $319
Now:
$264
inc GST
Save: $55
- WORKS WITH - PC
- 8 hours talk time
- Over head wearing style
- Outstanding value
- 120m wireless range
- NB Battery is non replaceable
These wireless headsets have a 120-metre range. They work with your PC, and you’ll get 8 hours of talk time with them. The comfortable Jabra Pro 930 headsets are an entry-level, no-frills, and easy-to-use headset. They offer outstanding value and all the features you’d get in a more expensive model in a simple design. They have a noise-cancelling mic and are best used in a noisy office environment.
See our full collection of Call Centre Headsets
Simply Headsets is your best option for call centre headsets in Australia. We’ve got something to suit your needs. Contact us today if you need any more info!
And don’t forget, all our wired and wireless headsets come FREE lifetime support for you and your staff.